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Senior Citizen Care, Caregiver Support & Community-Based Family Services

Paali Kerala – Verified Elder-Care and Caregiver Support

Paali Kerala is a Kerala-based elder-care facilitation and caregiver-support led by the Centre for Inclusion Standards and Practice Private Limited (CISP). The project connects families with verified caregivers and supports families through Kerala NGO partners that conduct eligibility checks, home-safety assessments, monthly welfare visits and follow-up support. Two partner organisations from Northeast India may identify and refer eligible caregivers for work in Kerala.

Applications are now openApply as an NGO
Application deadline30 September 2026
Proposed start date15 December 2026
Programme duration12 Months
Engagement modelKerala Family Verification, Monthly Monitoring and Caregiver Referral Partnership

A delivery partnership

Become an implementation partner

Paali Kerala is a revenue-based, non-medical elder-care facilitation service for families living in Kerala. The pilot will initially work with 10 selected Kerala NGOs for family verification, home-safety assessment, monthly visits, caregiver monitoring and local support. Two experienced organisations from Northeast India may support caregiver identification and referral. The service is designed for families who need reliable support for parents and senior citizens, and for caregivers seeking genuine work opportunities in Kerala. Services may include companionship, daily-living assistance, hospital accompaniment, medicine-pickup coordination, family updates, emergency coordination and caregiver replacement support. Medical diagnosis, treatment, nursing procedures and medical decisions will be provided only by qualified professionals and are outside the ordinary scope of this pilot. CISP will provide the Paali digital platform, service framework, caregiver and family forms, standard operating procedures, training, reporting tools, customer support and quality-monitoring system. Kerala NGO partners will conduct local family eligibility checks and monthly visits. Northeast referral partners will only identify and refer caregivers who satisfy Paali’s verification requirements. This is not a grant, donation, CSR programme, franchise, employment guarantee or guaranteed-income scheme. It is a paid service model. Any payment to an NGO will be made only for agreed and verified services under a written agreement. Actual revenue and partner earnings will depend on customer demand, approved assignments, successful service delivery and applicable terms. Paali Kerala does not guarantee employment, income, caregiver availability, medical outcomes or uninterrupted service. Paali facilitates verification, matching, monitoring and support through approved partners. All services are subject to family requirements, caregiver availability, service terms and successful verification.

Earn through project implementation

Paali Kerala is a paid service model. Families will pay applicable service charges through the approved Paali payment process. Kerala execution partners may receive a fixed monitoring or service-delivery fee for approved and verified activities such as family eligibility assessment, home-safety assessment, monthly welfare visits, caregiver coordination and follow-up reporting. Caregiver-referral partners may receive an agreed referral or verification fee only where permitted by the written agreement and after successful verification and placement. Payments will not be treated as grants, donations, CSR funds, funding commissions or guaranteed monthly income. Applicable taxes, refunds, payment-gateway charges and approved direct service costs will be handled according to the signed agreement. Partner payments will depend on actual customer demand, approved assignments, verified delivery and service quality.

Who can apply

Eligibility criteria

Registered NGOs, charitable trusts, registered societies or Section 8 companies with a valid legal identity, relevant experience and the capacity to provide safe, accountable and non-medical community-based support. 10 Kerala-based NGOs for family verification, monthly welfare visits and local monitoring 2 experienced organisations from Northeast India for caregiver identification and referral Organisations with a responsible project coordinator and proper record-keeping capacity

  • Registered NGO, charitable trust, registered society or Section 8 company
  • Minimum 4 years of organisational experience preferred
  • Relevant experience in senior-citizen welfare, elder care, community health, women’s livelihood, disability, social work or caregiver support
  • Kerala-based field presence for organisations conducting family visits
  • Ability to conduct family eligibility and home-safety assessments
  • Ability to complete monthly monitoring visits and submit reports
  • Ability to appoint a trained project coordinator
  • Valid registration, PAN, bank account and governance documents
  • No known serious financial, legal, safeguarding or fraud-related concerns
  • Ability to protect family, senior citizen and caregiver information
  • Willingness to sign an independent execution-service agreement
  • Willingness to follow Paali safeguarding, verification and reporting procedures
  • Northeast referral organisations must have the capacity to verify caregiver identity, references and previous experience
  • Ability to support emergency communication and caregiver replacement when required

How the partnership works

A structured pathway from readiness to delivery

CISP support

  • Paali Kerala project framework
  • Family registration and screening forms
  • Caregiver registration and verification forms
  • Non-medical elder-care service standards
  • Safeguarding and protection procedures
  • Caregiver and family orientation
  • Paali digital platform access
  • Training and operating manuals
  • Monthly visit-report formats
  • Incident and emergency-reporting system
  • Customer-support and complaint-escalation process
  • Caregiver replacement coordination
  • Quality monitoring and review meetings
  • Payment and service-record guidance

Partner NGO responsibility

  • Appoint a designated project coordinator
  • Sign the required execution-service agreement
  • Complete Paali orientation and safeguarding training
  • Verify family identity, address and service requirements
  • Conduct a family home-safety and eligibility assessment
  • Obtain senior citizen and family consent before service commencement
  • Identify and verify suitable caregivers according to Paali standards
  • Check caregiver identity, address, references and experience
  • Explain salary, working hours, duties, leave and accommodation clearly
  • Conduct scheduled monthly family welfare visits
  • Submit visit reports through the approved system
  • Monitor service quality and family satisfaction
  • Report suspected abuse, neglect, theft, injury or misconduct immediately
  • Support caregiver replacement when necessary
  • Maintain confidentiality of family and caregiver information
  • Avoid making promises of guaranteed jobs, income or customer bookings
  • Avoid collecting unauthorised fees from families or caregivers
  • Maintain accurate records, receipts and payment documentation
  • Follow all applicable laws, safeguarding standards and Paali procedures

Partner applications

Ready to implement this project in your community?

Submit your organisation details. Shortlisted NGOs will receive a readiness review before final partner selection.

Apply for this project

Revenue is linked to approved work actually delivered and is not guaranteed. CISP is not a funding provider, grant broker or commission agent. Selection is subject to eligibility, capacity, geography, due diligence and project fit.