CENTRE FOR INCLUSION STANDARDS & PRACTICE
CENTRE FOR INCLUSION STANDARDS & PRACTICE (CISP) Terms of Service, Funding Disclaimer, Refund Policy & Client Agreement 1. INTRODUCTION Centre for Inclusion Standards & Practice (CISP) is an AI-powered social impact organization providing technology solutions, CSR readiness services, inclusion auditing, certification support, capacity building, mentoring, consulting, compliance support, ESG advisory, SDG alignment services, NGO assessment tools, and related professional services. By purchasing, subscribing to, accessing, or using any CENTRE FOR INCLUSION STANDARDS & PRACTICE (CISP) service, software, platform, assessment, audit, certification, training, mentoring session, onboarding process, or consulting engagement, the client agrees to be bound by these Terms and Conditions. 2. NATURE OF SERVICES CENTRE FOR INCLUSION STANDARDS & PRACTICE (CISP) may provide one or more of the following services: AI-Powered NGO Analysis NGO Readiness Assessment CSR Readiness Assessment CSR Company Mapping CSR Opportunity Identification Proposal Development Support Inclusion Auditing Inclusion Certification Support Inclusion Roadmap Design ESG Assessment and Advisory Capacity Building Programs Technology Platforms and Software Solutions CENTRE FOR INCLUSION STANDARDS & PRACTICE (CISP) reserves the right to modify, improve, discontinue, or update any service without prior notice. 3. FUNDING DISCLAIMER CENTRE FOR INCLUSION STANDARDS & PRACTICE (CISP) is not a funding agency, grant-making institution, donor organization, investment company, financial intermediary, or CSR fund administrator. CENTRE FOR INCLUSION STANDARDS & PRACTICE (CISP) does not: Provide grants or donations. Provide CSR funds. Provide investments. Provide sponsorship funding. Provide government funding. Provide foreign funding. Provide loans or financial assistance. Any funding opportunity, CSR partnership, grant, donation, sponsorship, or investment remains solely at the discretion of the respective donor, corporate entity, government body, foundation, or funding agency. 4. NO GUARANTEE OF FUNDING OR PARTNERSHIPS The Client acknowledges and agrees that: Use of CENTRE FOR INCLUSION STANDARDS & PRACTICE (CISP) services does not guarantee: CSR Funding Grant Approval Proposal Acceptance Corporate Partnerships Government Project Approval Foreign Contributions Sponsorships Investments Donations Recognition by any third party While CENTRE FOR INCLUSION STANDARDS & PRACTICE (CISP) may assist in improving organizational readiness, proposal quality, compliance, documentation, inclusion standards, and CSR positioning, no outcome can be guaranteed. All decisions regarding funding or partnerships remain entirely under the authority of the respective organization evaluating the proposal. 5. CLIENT RESPONSIBILITIES The Client shall: Provide accurate information. Maintain valid registrations and licenses. Comply with applicable laws. Maintain records and supporting documents. Ensure information submitted to CENTRE FOR INCLUSION STANDARDS & PRACTICE (CISP)is truthful and complete. The Client is solely responsible for: NGO Darpan Registration PAN Registration 12A Registration 80G Registration CSR-1 Registration FCRA Registration Statutory filings Regulatory compliance CENTRE FOR INCLUSION STANDARDS & PRACTICE (CISP)shall not be responsible for incorrect information supplied by the Client. 6. SOFTWARE USAGE TERMS Where software access is provided: Access is limited to authorized users. Login credentials must not be shared. Unauthorized duplication, copying, reverse engineering, or resale is prohibited. CISP retains ownership of all software, algorithms, scoring methodologies, reports, frameworks, and intellectual property. Violation of these terms may result in suspension or termination of access without refund. 7. PAYMENT TERMS All invoices shall be payable as per the agreed payment schedule. Unless otherwise agreed: Payments are non-transferable. Payments are non-refundable except as provided under the Refund Policy. Applicable taxes shall be charged separately where required. Failure to make payments may result in suspension of services. 8. REFUND POLICY 8.1 Professional Services Fees paid for: Mentoring Auditing Certification Assessments Training Proposal Support Documentation Services are non-refundable once services have commenced. 8.2 Software Subscription Refunds If a client discontinues a software subscription during the active subscription period, refund requests may be considered subject to the following conditions: Software must have been functioning properly. Client must provide written cancellation notice. Usage history shall be reviewed. Refunds shall be calculated on the basis of: Total Amount Paid minus Actual Usage Charges minus Setup Costs minus Onboarding Charges minus Third-Party Costs minus Applicable Taxes The remaining unused balance, if any, may be refunded. Refund requests shall be reviewed in good faith byCENTRE FOR INCLUSION STANDARDS & PRACTICE (CISP) in accordance with this policy. CISP's determination regarding refund eligibility shall be final, subject to applicable law. 8.3 Non-Refundable Situations Refunds shall not be provided where: Client changes their mind. Client fails to use the platform. Client fails to provide required information. Client fails to obtain funding. Proposal is rejected. Partnership opportunities do not materialize. Client violates platform terms. Services have already been delivered. 8.4 Technical Issues Where verified technical failures attributable solely to CENTRE FOR INCLUSION STANDARDS & PRACTICE (CISP) prevent service delivery, CENTRE FOR INCLUSION STANDARDS & PRACTICE (CISP) may: Extend service periods; Provide service credits; Offer pro-rata refunds. The decision shall be at CENTRE FOR INCLUSION STANDARDS & PRACTICE (CISP)'s discretion. 9. LIMITATION OF LIABILITY To the maximum extent permitted by law, CENTRE FOR INCLUSION STANDARDS & PRACTICE (CISP) shall not be liable for: Loss of funding opportunities. Grant rejection. Proposal rejection. Business interruption. Loss of profits. Indirect damages. Consequential damages. Reputational loss. CENTRE FOR INCLUSION STANDARDS & PRACTICE (CISP)'s total liability shall not exceed the amount paid by the Client during the preceding months. 10. CONFIDENTIALITY Both parties agree to maintain confidentiality regarding: Client information Reports Assessments Internal methodologies Business information Proprietary technology Such obligations shall survive termination of services. 11. INTELLECTUAL PROPERTY All intellectual property including: Software Frameworks Methodologies Reports Dashboards Designs Scoring Systems Training Materials remain the exclusive property of CENTRE FOR INCLUSION STANDARDS & PRACTICE (CISP)unless otherwise agreed in writing. 12. FORCE MAJEURE CENTRE FOR INCLUSION STANDARDS & PRACTICE (CISP) shall not be liable for delays or failures arising from events beyond reasonable control including: Natural disasters Pandemics Internet failures Government actions Cyber incidents Power outages Third-party platform failures 13. TERMINATION CENTRE FOR INCLUSION STANDARDS & PRACTICE (CISP)reserves the right to suspend or terminate services where: Terms are violated. False information is provided. Payments remain overdue. Misuse of software occurs. Termination shall not automatically entitle the Client to a refund. 14. GOVERNING LAW These Terms shall be governed by and interpreted in accordance with: Indian Contract Act, 1872 Information Technology Act, 2000 Consumer Protection Act, 2019 (where applicable) Applicable laws of India 15. DISPUTE RESOLUTION & JURISDICTION Any dispute, controversy, or claim arising out of or relating to these Terms and Conditions shall first be attempted to be resolved amicably through mutual discussions between the parties. If the dispute cannot be resolved through mutual discussions, the parties agree to seek resolution in accordance with the applicable laws of India. 16 No Employment or Agency Relationship Nothing contained herein shall create any partnership, joint venture, employment relationship, agency relationship, or fiduciary relationship between CENTRE FOR INCLUSION STANDARDS & PRACTICE (CISP) and the Client. 17. ACKNOWLEDGEMENT By purchasing, subscribing to, using, or accessing any CISP service, platform, audit, certification, training, mentorship, onboarding session, assessment, or consulting engagement, the Client acknowledges that: CENTRE FOR INCLUSION STANDARDS & PRACTICE (CISP) is a service provider and capacity-building organization. CENTRE FOR INCLUSION STANDARDS & PRACTICE (CISP) does not provide or guarantee funding. Funding decisions are made solely by third-party organizations. Refunds are subject to this policy. The Client agrees to all terms contained herein. Centre for Inclusion Standards & Practice (CISP) An AI-Powered Social Impact Platform Email: admin@cispindia.com Website: cispindia.com Phone: +91 80750 74231 Version: 1.0 / Effective Date: 02 June 2026 Last Updated: 02 June 202
CENTRE FOR INCLUSION STANDARDS & PRACTICE (CISP) Privacy Policy 1. INTRODUCTION Centre for Inclusion Standards & Practice (CISP) ("CISP", "we", "our", or "us") is committed to protecting the privacy, confidentiality, and security of the personal and organizational information entrusted to us. This Privacy Policy explains how we collect, use, store, process, disclose, and protect information when you use our AI-powered software, website, mobile application, assessments, inclusion auditing, certification services, CSR readiness platform, consulting services, mentoring programs, and other professional services. By accessing or using any CISP service, you agree to this Privacy Policy. 2. INFORMATION WE COLLECT Depending on the services used, we may collect: A. Organization Information Organization Name Registration Details NGO Darpan ID PAN GST Details CSR-1 Registration 12A & 80G Details FCRA Details Website Annual Reports Financial Statements Project Information SDG Information Beneficiary Data (aggregated) B. Personal Information We may collect: Name Designation Email Address Mobile Number Address Profile Photograph (optional) Government-issued Identification (where legally required) C. Technical Information We automatically collect: IP Address Browser Type Device Information Operating System Login History Usage Statistics Crash Logs Cookies Session Information D. Payment Information Payments are processed through secure third-party payment gateways. CISP does not store: Debit Card Numbers Credit Card Numbers CVV UPI PIN Internet Banking Passwords 3. HOW WE USE YOUR INFORMATION Your information may be used for: Providing subscribed services AI-powered assessments NGO Readiness Scoring CSR Matching Proposal Generation Inclusion Audits Certification Services Report Generation Customer Support Training & Mentoring Platform Improvements Security Monitoring Legal Compliance Fraud Prevention Analytics Product Development 4. AI PROCESSING Certain information may be processed using Artificial Intelligence to generate: Readiness Scores CSR Recommendations Proposal Drafts Compliance Reports Inclusion Reports Strategic Recommendations ESG Analysis Impact Assessments AI-generated outputs are advisory in nature and should not be considered legal, financial, or professional advice. 5. DATA SHARING CISP does not sell your personal information. Information may only be shared: With authorized employees With service providers assisting CISP With payment gateway providers With cloud hosting providers When required by law With your explicit written consent 6. DATA SECURITY We implement appropriate technical and organizational safeguards including: Secure cloud infrastructure Encryption in transit Access controls Authentication mechanisms Password protection Role-based permissions Regular security monitoring Backup procedures While we strive to protect your data, no system can guarantee absolute security. 7. DATA RETENTION We retain information only for as long as necessary to: Deliver services Maintain legal records Resolve disputes Enforce agreements Comply with applicable laws Upon expiry of the retention period, data may be securely deleted or anonymized. 8. COOKIES Our website and software may use cookies to: Maintain login sessions Improve performance Remember preferences Analyze website usage Enhance user experience Users may disable cookies through browser settings, though some features may not function properly. 9. THIRD-PARTY SERVICES Our platform may integrate with third-party providers including: Payment Gateways Cloud Hosting Providers Email Service Providers Analytics Platforms Communication Platforms AI Service Providers These providers maintain their own privacy policies, and CISP is not responsible for their independent practices. 10. YOUR RIGHTS Subject to applicable laws, you may request to: Access your information Correct inaccurate information Update organization details Delete eligible personal information Restrict processing Withdraw consent where applicable Request a copy of your personal data Certain requests may be denied where retention is legally required. 11. CHILDREN'S PRIVACY CISP services are intended for organizations and authorized users. We do not knowingly collect personal information from children without appropriate authorization from a parent, guardian, educational institution, or authorized organization where required by law. 12. INTERNATIONAL DATA TRANSFERS Where cloud infrastructure or service providers operate outside India, information may be processed in other jurisdictions while maintaining reasonable safeguards. 13. CONFIDENTIALITY All assessments, reports, AI-generated analyses, audit findings, certification data, methodologies, and organizational information are treated as confidential unless disclosure is: Required by law Authorized by the Client Necessary to provide the requested service 14. DATA BREACH RESPONSE In the event of a significant data security incident, CISP will: Investigate the incident promptly Take appropriate containment measures Notify affected users where legally required Cooperate with competent authorities where applicable 15. CHANGES TO THIS PRIVACY POLICY CISP reserves the right to modify this Privacy Policy at any time. Updated versions will be published on our website and platform. Continued use of our services after updates constitutes acceptance of the revised Privacy Policy. 16. GOVERNING LAW This Privacy Policy shall be governed by the laws of India, including, where applicable: Information Technology Act, 2000 Digital Personal Data Protection Act, 2023 (DPDP Act) Indian Contract Act, 1872 Consumer Protection Act, 2019 Other applicable laws and regulations 17. CONTACT US For questions regarding this Privacy Policy or your personal information, please contact: Centre for Inclusion Standards & Practice (CISP) An AI-Powered Social Impact Platform Email: admin@cispindia.com 18. CONSENT By registering, purchasing, subscribing, accessing, or using any CISP website, software, mobile application, AI platform, assessment, audit, certification, mentoring, consulting, training, or related service, you acknowledge that: You have read and understood this Privacy Policy. You consent to the collection and processing of your information as described herein. You agree to the storage and use of your information for delivering CISP services. You understand that AI-generated outputs are advisory and should be independently reviewed where appropriate. Centre for Inclusion Standards & Practice (CISP) Privacy Policy – Version 1.0 Effective Date: 02 June 2026 Last Updated: 02 June 2026